Shipping & Returns


What is your shipping policy?


We offer free shipping on all orders to delivery addresses within Australia. All orders are shipped using Australia Post and should arrive within 8 business days. We ship packages daily. Terms & conditions apply.

Currently Wallaces only deliver to addresses within Australia.

What is your returns policy?

We offer a full refund to your original payment method on all unused and undamaged online purchases, within 30 days of purchase date. To process a refund or exchange please email or contact us to request a refund.

Any purchases outside of this 30-day period may be eligible for an exchange at our discretion. There is no cash alternative.

This policy does not affect your rights under Australian Consumer Law.

Where is my order?

We ship all our orders using Australia Post. Orders should arrive within 8 business days. If your order was placed more than 8 days ago, please contact us and we will help you locate your order.

I can’t find the answer I’m looking for

Whilst we’ve tried to answer the most common questions that we receive, if you cannot find what you’re looking for you can contact us during store opening hours and we’ll be happy to assist you in any way possible.